Kontaktinformationen
Contact Information
If you have questions about your order, products, or policies, we’re happy to help.
You may contact Mystical Artistry Haven through either of the following methods:
- Shopify Messaging System (via your order or our website contact form)
- Email: customerservice@mysticalartistryhaven.com
Please include your order number in all correspondence to help us assist you more efficiently.
Customer Support Hours
Our customer support hours are:
- Monday – Friday
- 9:00 AM – 5:00 PM (Central Time)
- Closed on weekends and holidays
Messages received outside of business hours will be responded to on the next business day.
We aim to respond to all inquiries within 1–3 business days.
Before Contacting Us
For faster assistance, please review the following before reaching out:
- Order status & tracking: Check your shipping confirmation email for tracking updates.
- Processing time: Orders ship within 3 business days, excluding weekends and holidays.
- Returns & refunds: Return requests must be made within 14 days of delivery and must meet eligibility requirements.
- Damaged items: Please contact us within 48 hours of delivery with photos of the item and packaging.
Providing complete information helps us resolve issues quickly.
Additional Notes
We kindly ask that all communication remains respectful. Harassment, abusive language, or excessive messaging may result in limited or discontinued support.